By Kris van de Poel
Around the area, the variety of across the world cellular doctors is progressively expanding, posing strength problems for the great conversation with sufferers and co-workers that's important to passable results and private expert good fortune. Communication talents for international and cellular scientific Professionals is an evidence-based conversation source booklet designed for all doctors who paintings in international nations, cultures, and languages. It bargains a wealth of insights into doctor-patient communique, established round the various stages of the session. The proposed innovations and counsel will increase the reader’s knowledge of significant habitual concerns in face-to-face interactions and increase his or her skill to house them successfully. universal misunderstandings among medical professionals and sufferers with a special cultural/linguistic historical past are mentioned intensive. all through, the emphasis is on patient-oriented drugs. The modular constitution of the publication will verify fast and straightforward retrieval of data. Communication talents for overseas and cellular clinical Professionals can be of gain to a variety of doctors, from senior nursing employees via to heads of division, in multilingual or intercultural contexts. it's going to even be of worth to human source managers, language running shoes, and cultural mediators.
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Additional resources for Communication Skills for Foreign and Mobile Medical Professionals
Using appropriate language helps both you and the patient have an effective and satisfying consultation (see Pendleton et al. 2007; Silverman et al. 2006; Tate 2007). Generally, appropriate language is understandable (Sect. 1), respectful (Sect. 2) and honest (Sect. 3). 1 Understandable Language Understandable language uses simple, recognisable and clear words and phrases to ask questions, explain and plan. 36 3 General Communication Strategies and Skills • Simple language avoids jargon, abbreviations and other difficult or complex words and phrases: Instead of … Say … – Do you feel better or do you still feel → Do you feel better?
2). • Concerns (C) are worries and fears about the problem, its implications and its effects on the patient’s personal, family and occupational life. • Expectations (E) are the information, the involvement and the care that they expect, hope or wish for and how they feel about these expectations. Embedded in the ICE triad are the patient’s feelings and emotions, as well as the effects of the problem on their lives. The combination of concerns and expectations has been shown to have a major influence on the patient’s decision to consult a doctor.
2). That is one of the reasons why in the process of communication the views on what patients and doctors may consider as ‘being ill’ may diverge (this will be discussed in greater detail in Chap. 4). Our frame of reference is shaped by our upbringing, background and personal experiences and includes our knowledge, experiences, opinions, values, norms, needs, wishes and expectations. All of these determine our reality and how we experience our interactions with others. We make our observations through this frame and filter the messages others send us.
Communication Skills for Foreign and Mobile Medical Professionals by Kris van de Poel