Rick Farr's Crisp: Business Research (A Fifty-Minute Series Book) PDF

By Rick Farr

ISBN-10: 1417521848

ISBN-13: 9781417521845

ISBN-10: 1560522496

ISBN-13: 9781560522492

Makes a speciality of basic learn, and constructing talents had to locate solutions to company questions.

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Additional info for Crisp: Business Research (A Fifty-Minute Series Book)

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Here is an example. Suppose that you have a few workers who produce substantially more than the typical person in that job. You may want to use this observation technique to evaluate what the high producers do and compare their movements with those of the less productive workers. When you think you have figured out why the good workers are so good, you can teach other workers the same skills. In addition to using time and motion studies to increase productivity, they can also be used to determine manufacturing costs of a new product or to develop work schedules.

Behavioral Frequency Counts This observational approach focuses on how often particular behaviors occur during normal day-to-day actions. For example: One study compared the behaviors of top salespeople to the behaviors of the rest of the salesforce. Using behavioral frequency counts, the observers found that the best salespeople listened longer, asked more probing questions and requested the order more often than the average salesperson. Page 42 Reports and Other Written Documents Another way managers can use observation techniques is to review written documents.

Most information received from questionnaires is quantitative and easy to process. Open-ended questions can be used to get unstructured responses, but we prefer the interview method for gathering such data, since people often have trouble clearly expressing themselves in writing. Page 51 Because surveys are used regularly, people are familiar with the tool, thus making it easy to take. Respondents may take time in thinking about the appropriate response. They won’t face time pressures sometimes present in interviews.

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Crisp: Business Research (A Fifty-Minute Series Book) by Rick Farr

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