New PDF release: Managing Sticky Situations at Work: Communication Secrets

By Joan C. Curtis

ISBN-10: 0313362785

ISBN-13: 9780313362781

Handling Sticky events at paintings: conversation secrets and techniques for achievement within the office provides employers and staff the instruments they should get to the bottom of uncomfortable, unproductive place of work conflicts in a forthright, delicate, and systematic method. This priceless and well timed identify provides readers examples of universal, real-life office occasions, up with a brand new and powerful technique to respond—the Say It most excellent version of communication—applied to every case.Managing Sticky events at paintings levels over a myriad of all-too-familiar difficulties related to and affecting bosses, co-workers, consumers, and subordinates. Examples come from the well-being care professions, details expertise businesses, small companies, retail, the general public quarter, and different resources. From back-stabbing and character clashes, to bullying bosses and awkward place of work romances, to beside the point net use and nasty emails, it offers readers recognizable situations, sensible suggestions, and the parameters to aid them "say it superb" while it's time to act.

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Extra info for Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace

Sample text

They are already done. I’ll e-mail them to you when I get to my desk,’’ Jonathan replies. Jonathan embodies a Sympathetic personality. Loyal and unselfish, he does not hesitate to help others so long as he respects and trusts them. Most people find him easy to be around because of his generosity and concern for them. His compassion shows in his ability to listen whenever people share problems, home or work related. A group of Sympathetics accomplish whatever task you might give them. They like to please.

If you put a group of Technicals together on a project, it bogs down because no one steps up to make a decision, and each holds back, preferring not to share his or her true views. APPLYING THE SIJR MODEL Let’s look at a sticky situation and apply the SIJR Model in view of the BEST personality styles. Lewis works as the HR manager in a large car manufacturing company. He supervises 14 people. Lewis began as an employment interviewer 14 years ago and moved up through the ranks to the top position.

Sometimes I say more than I should. I tend to get carried away, and I was so excited to have that case resolved. John was a huge help. I guess I might have told him more about what happened than I should have. ’’ ‘‘Just talking with John about a pending case constitutes a violation. I’m disappointed that you did this. Perhaps I had not made our policy clear enough to you. I should have talked to you about this long ago. Since John is not in HR, he has told others about this case and now it is general knowledge.

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Managing Sticky Situations at Work: Communication Secrets for Success in the Workplace by Joan C. Curtis


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