Download e-book for iPad: Measuring Electronic Word-of-Mouth Effectiveness: Developing by Wolfgang Weitzl

By Wolfgang Weitzl

ISBN-10: 3658158883

ISBN-13: 9783658158880

ISBN-10: 3658158891

ISBN-13: 9783658158897

Wolfgang Weitzl introduces a singular viewpoint for measuring shopper belief in eWOM by way of employing a inflexible scale improvement technique. In doing so, the examine goals to set new methodical criteria for constructing trustworthy, legitimate and conceivable learn tools. most significantly, although, the study bargains priceless insights into the character and position of consumer-initiated vs. marketer-initiated on-line verbal exchange in an intercultural context by means of accomplishing a sequence of qualitative and quantitative surveys utilizing samples from 3 countries.

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Extra resources for Measuring Electronic Word-of-Mouth Effectiveness: Developing and Applying the eWOM Trust Scale

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1993; rotter, 1966; Webb & Worchel, 1986). For others, trust is a choice (Alpen, 1997). Finally, some researchers regard trust as a synonym for human cooperation or risk-taking (Kee & Knox, 1970; Zand, 1972) and often attempted to measure the construct by using cooperative behaviours in dilemma games (Deutsch, 1958, 1960). , trust is a matter of choice, motivation or will) aspects. According to Kuhn (1962), scientific endeavours should, over time, lead to some level of consensus concerning the topic of interest.

Confidence, credibility). Hence, our usage of the word is often imprecise. However, this problem can also be recognized in various scientific research approaches where a variety of authors were inclined to use the trust concept interchangeably with related but different constructs. The boundaries of the concept hence remain unclear. 28 Table 1: Dictionary Definitions of Trust Merriam-Webster Dictionary (1996, p. 1116) Noun: 1. Assured reliance on the character, ability, strength, or truth of someone or something.

Accordingly, trust has been shown to have a substantial effect on business relationships in general (Dasgupta, 1988; Fukuyama, 1995; Gambetta, 1988; Gulati, 1995); trust is an alternative solution to control, besides price and authority (Creed & Miles, 1996); it reduces the need for extensive negotiations, enforced regulation, as well as tight and costly organizational control (Fukuyama, 1995); trust is a cricital ingredient of effective working relationships (Gabarro, 1978). , 1992; Morgan & Hunt, 1994); and increases a person’s acceptance of interdependence (Schurr & Ozanne, 1985; Zand, 1972).

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Measuring Electronic Word-of-Mouth Effectiveness: Developing and Applying the eWOM Trust Scale by Wolfgang Weitzl

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