By Jim Wang, Darren Liu
Get up-to-speed with the recent positive factors of Microsoft Dynamics CRM 2011 with this Dynamics CRM ebook and publication grasp the hot positive aspects of Microsoft Dynamics 2011 Use client-side programming to accomplish facts validation, automation, and strategy enhancement study robust occasion pushed server-side programming equipment: Plug-Ins and strategies (Formerly Workflows) expand Microsoft Dynamics CRM 2011 within the Cloud intimately Microsoft Dynamics CRM 2011 bargains intriguing new positive factors that make it easier to construct and preserve a strong consumer dating administration process on your enterprise. This publication is your one cease source to become familiar with the entire new positive aspects of Dynamics CRM 2011. To make studying enjoyable and fascinating, we are going to construct an Airline repayment administration (ACM) process utilizing Dynamics CRM 2011. The booklet begins by means of establishing the advance surroundings for Microsoft Dynamics CRM 2011. we'll then construct a structural structure for the ACM process and configure it in Dynamics CRM 2011. whereas doing this, we are going to find out about the hot customization beneficial properties provided through Dynamics CRM 2011. we are going to then movement directly to facts uploading and may hide the Import facts Wizard device, in addition to the Import file/data internet carrier which supplies extra functions that aren't on hand within the Import information Wizard. we'll use client-side programming to accomplish info validation, automation, and strategy enhancement and examine robust occasion pushed server-side programming tools: Plug-Ins and procedures (Formerly Workflows). The publication then steers you in the direction of SharePoint integration, Charts and Dashboards, Customizing the Ribbon and Sitemap, and increasing Dynamics CRM 2011 within the cloud. eventually we are going to package deal the ACM answer and how to install it. What you'll research from this ebook arrange a improvement setting for Dynamics CRM 2011 Import your vital information from quite a few assets utilizing the Import info Wizard Use net assets to shop records nearly Visualize your facts utilizing filters, charts, and dashboards customise the default Microsoft Dynamics ribbon enhance record administration on your CRM method by means of integrating it with SharePoint 2010 technique This e-book is filled with sensible steps and screenshots to make studying enjoyable and addictive. you are going to discover ways to construct an entire Airline reimbursement administration method utilizing Dynamics CRM 2011. Who this e-book is written for if you'd like a concentrated e-book that will get you up-to-speed with the recent good points of Microsft Dynamics CRM 2011 then this is often the best e-book for you.
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During this walkthrough, we would like to show the new and improved features of CRM 2011. You need to understand the requirements to build a good solution. • Vision and scope • ACM system overview • System architectural design • Defining the ACM Data model • Configuring the ACM system • ACM system security structure Airline Compensation Management system Air-X is an international scheduled airline company that is engaged in the passenger airline transportation business. Its principal activities consist of the provision of domestic and international airline services.
The ACM system needs to integrate with an extranet portal to provide the compensation information to the flight crews. Here is a component diagram of the system: ACM Extranet Portal Crew Management View Compensation Flight Information Update Crew Information Crew Compensation Defining the ACM data model In the Airline Compensation Management system, we have identified the entities for the system: Airport, Flight Route, Flight, Crew Member, and Compensation. • Airport is a custom entity that contains information related to the airport.
24 ] Chapter 2 The next screenshot shows the entity relationships in ACM. An airport can have many flight routes. For each flight route, it has many of the same flights operating at different times. Each flight needs to compensate many crew members since there are many crew members serving the passengers on the plane. 0, which allows you to customize almost all of the entities. However CRM 2011 has made some improvements to the overall customization experience. One of the improvements is that it allows a CRM user who has entity customization privileges to quickly bring up the form customization designer.
Microsoft Dynamics CRM 2011 New Features by Jim Wang, Darren Liu